Delete my account

You can ask LVA to delete your account and the personal information associated with it. You do not have to give a reason.

1. Cancel a paid subscription first

Account deletion and subscription cancellation are separate actions. Deleting your LVA account may not stop a subscription managed by RevenueCat, Apple, Google, or another billing provider.

Before requesting deletion:

1. Open Settings or Profile → Manage subscription in LVA.
2. Cancel any active renewal through the channel that billed you.
3. Save any lists or information you want to keep.

Read the Refund Policy for channel-specific instructions.

2. Send the deletion request

Email info@lva.app from the address associated with your LVA account. Use the subject LVA account deletion request.

Include:

• the email address on the account, if you are writing from another address;
• enough information to identify the account;
• whether you have already cancelled an active subscription.

You do not have to explain why you want the account deleted.

3. Identity verification

LVA may ask you to confirm a code or reply from the account email before deleting information. We will not ask for a password, full payment-card number, or government identification unless a specific legal requirement makes stronger verification necessary.

If we cannot verify that you control the account, we will explain what is needed to continue.

4. What LVA deletes

After verification, LVA will delete or de-identify information that is no longer required, including:

• the LVA account and profile;
• saved preferences, favourites, grocery lists, and recipe ratings;
• push-notification identifiers;
• linked sign-in identifiers and active sessions;
• service activity that does not have to be retained.

We process the request within the period required by applicable law and will confirm when it is complete or explain any lawful refusal.

5. What LVA may retain

LVA may retain a limited record when required for tax, accounting, fraud prevention, security, dispute, or other legal purposes. Billing, transaction, and tax records may be kept for 6 years after the end of the relevant fiscal year. Deleted information may remain in restricted backups for up to 90 days.

Retained information is no longer used for ordinary product, marketing, or advertising purposes.

6. Third-party accounts

Deleting LVA does not delete your Apple, Google, Facebook, Stripe, or app-store account. LVA will revoke or disconnect linked credentials when supported and required. A provider may keep its own transaction record under its terms and legal obligations.

7. Privacy questions

For a privacy question or a request other than account deletion, contact Privacy Officer Véronique Carignan at veronique@lva.app.

The Privacy Policy explains your other rights and LVA's retention practices.